Starbucks CEO says he hopes to meet with the black men arrested at Philly store

A video of two black men being handcuffed and led out of a Philadelphia Starbucks for “trespassing” earlier this week drew fierce backlash on social media and ultimately led to an apology from CEO Kevin Johnson on Saturday.

After #BoycottStarbucks began trending on Twitter TWTR, -0.83% over the weekend, Johnson released a statement calling the situation a “reprehensible outcome” and said he hoped to meet the men to offer a “face-to-face apology.” He also vowed to “make any necessary changes” to prevent such instances from happening again.

The video in question has been viewed almost 9 million times.

Before that video was filmed, the two men had apparently walked into the Starbucks SBUX, -0.32%  and asked to used the toilet, but they were turned down because they hadn’t bought anything. They were eventually asked to leave, but they didn’t — because they were waiting for a friend. That’s when the police were called.

Prosecutors reviewed the case and opted not to charge the men because of “a lack of evidence that a crime was committed,” according to the New York Times.

Johnson’s apology did little to quell the outrage on Twitter, where several familiar names chimed in with their thoughts:

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