Chrissy Teigen’s ‘flight to nowhere’ is the perfect end to a difficult year for air travelers

Chrissy Teigen and John Legend inadvertently took a flight to nowhere — and lived to tweet the tale.

The celebrity couple was aboard an All Nippon Airways 9202, +0.51%  flight Tuesday evening from Los Angeles to Tokyo that had to turn around mid-flight after cabin crew learned one passenger on the aircraft didn’t have a ticket. Teigen said that the passenger in question reportedly had a ticket for a United Airlines UAL, -0.34%   flight.

Altogether, passengers on flight NH175 were in the air for roughly eight hours before landing back as Los Angeles International Airport, the airline confirmed.

“At the time during the flight, the pilot in command was presented with information about the discrepancy in the passenger manifest,” the company said in a statement. “Based on the available information in flight, he made the correct decision to return to LAX. ANA supports the decision of the pilot, out of the abundance of caution and safety for the passengers and crew onboard.”

All Nippon Airways apologized to the flight’s passengers and said in an earlier statement that it is “researching the situation currently to determine how the passenger boarded the flight.”

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But according to Teigen’s tweets, the ordeal didn’t end when the flight landed at LAX. She said that the plane was moved to a secure area and all passengers had to be interviewed by authorities before they could deplane. The couple was subsequently rebooked on another flight this morning, which appears to have successfully departed.

Teigen and Legend’s ordeal caps off a somewhat tumultuous year for air travelers. Last April, David Dao, a 69-year-old doctor from Kentucky, was bloodied after being dragged forcefully off a United Airlines light that was overbooked. (He later settled with the airline.) Last September, a college professor from Baltimore was removed from a Southwest Airlines LUV, -0.03%   flight in a similar manner after complaining that she was seriously allergic to dogs on the flight.

Furry travelers didn’t fare much better. United also weathered two high-profile incidents involving pets that died on flights this year.

Seemingly in response to these high-profile customer service snafus, airlines are rolling out new perks to keep passengers happier during flights, from revamped in-flight menus to live on-board entertainment.

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