Airbnb adds feature for neighbors to complain about noise

Neighbors of rowdy Airbnb guests can now complain about the noise to the company.

Airbnb, a home-rental platform, introduced a feature Tuesday for neighbors of suspected Airbnb hosts to report issues like loud noises and general concerns about hosting. The company said complaints are rare, but Airbnb properties have been criticized in the past for hosting wild guests or being used for illicit activities.

“The overwhelming majority of Airbnb guests are respectful travelers, so complaints and issues are incredibly rare,” Airbnb wrote in a blog post.

In the blog post, Airbnb said a team would evaluate the concern and then follow up with the host, if necessary, with an expected five-day response time. The complainant’s name won’t be revealed to the host, unless he or she allows it, the company said.

Hosts who rack up several complaints could be suspended or blocked from the Airbnb community.

The company said it put the “button” in place in order to help Airbnb community members “be good neighbors in the places our hosts call home.”

If neighbors are concerned about safety issues or criminal activity, the site directs them to local authorities or emergency services.

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